i have been disconecction issues that started happening this tuesday, after our wireless stopped working, had to go to something and reset it i think (im not the one who did it). now both my father and i are experiancing a lot of lag and frequent DC issues.(luckily in the process we noticed that our internet company isnt giving us the service we are paying for, but i guess its always been like that). any help would be greatly appreciated

p.s. forgot to mention that WoW seems to be the only thing that isnt working properly, internet explorer still working exactly the same along with my PS3's internet connection.

thank you :)

*vista
*none that i am aware of
*------------------
System Information
------------------
Time of this report: 1/14/2010, 21:09:30
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090805-0102)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite P305
BIOS: PhoenixBIOS 4.0 Release 6.1
Processor: Intel(R) Core(TM)2 Duo CPU T5750 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 4094MB RAM
Page File: 1899MB used, 6486MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Mobility Radeon HD 3470
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x95C4)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_95C4&SUBSYS_FF501179&REV_00
Display Memory: 2042 MB
Dedicated Memory: 251 MB
Shared Memory: 1791 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: atiumdag,atiumdva,atiumd64.dll,atiumd6a.dat,atitmm64.dll
Driver Version: 7.14.0010.0555 (English)
DDI Version: 10
Driver Attributes: Final Retail
Driver Date/Size: 1/9/2008 23:46:08, 3031552 bytes
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Conexant High Definition SmartAudio 221)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_5051&SUBSYS_1179FF5B&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: CHDART64.sys
Driver Version: 4.36.0006.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 2/1/2008 13:46:54, 222720 bytes
Other Files:
Driver Provider: Conexant
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Output Device (HDMI) (2- High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.00.5840.16387 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 11/2/2006 00:28:10, 273920 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: SPDIF Interface (Conexant High Definition SmartAudio 221)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_5051&SUBSYS_1179FF5B&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: CHDART64.sys
Driver Version: 4.36.0006.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 2/1/2008 13:46:54, 222720 bytes
Other Files:
Driver Provider: Conexant
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Conexant High Definition SmartAudio 221)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: CHDART64.sys
Driver Version: 4.36.0006.0000 (English)
Driver Attributes: Final Retail
Date and Size: 2/1/2008 13:46:54, 222720 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: FM (Conexant High Definition SmartAudio 221)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: CHDART64.sys
Driver Version: 4.36.0006.0000 (English)
Driver Attributes: Final Retail
Date and Size: 2/1/2008 13:46:54, 222720 bytes
Cap Flags: 0x0
Format Flags: 0x0

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Gaming Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC049
FF Driver: n/a

Device Name: USB Gaming Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC049
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2835
| Matching Device ID: usb\root_hub
| Service: usbhub

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Synaptics PS/2 Port TouchPad
| Matching Device ID: *syn1020
| Upper Filters: SynTP
| Service: i8042prt
|
+ Logitech HID-compliant G5 Laser Mouse
| Vendor/Product ID: 0x046D, 0xC049
| Matching Device ID: hid\vid_046d&pid_c049&mi_00
| Upper Filters: LMouFilt
| Lower Filters: LHidFilt
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 86.3 GB
Total Space: 189.3 GB
File System: NTFS
Model: Hitachi HTS542520K9SA00

Drive: D:
Free Space: 183.4 GB
Total Space: 190.8 GB
File System: NTFS
Model: Hitachi HTS542520K9SA00

Drive: E:
Model: TSSTcorp CDDVDW TS-L632P ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6001.18000 (English), , 0 bytes

--------------
System Devices
--------------
Name: Intel(R) Wireless WiFi Link 4965AGN

Name: Mobile Intel(R) PM965/GM965/GL960 Express PCI Express Root Port - 2A01

Name: Mobile Intel(R) PM965/GM965/GL960 Express Processor to DRAM Controller - 2A00

Name: Marvell Yukon 88E8040T PCI-E Fast Ethernet Controller

Name: ATI Mobility Radeon HD 3470

*router/modem is combo:westell
model:A90-750015-07

*verizon
*wireless
*oxford,ma
*trace didnt work

edit:vista is now upgraded to SP 2

the disconnects still happen on a different computer with windows 7, with wired connection


--------------------------------------------------------------------------------
Q u o t e:
Gunsman,

Lets try running a tracert to the realm you play on. This should give us a better idea as to what might be going on with the connection.

Here's how:

1. Start WOW login to the realm you normally play on.
2. Press ALT-TAB to minimize WoW and return to the desktop.
3. Click Start then Run, then type "cmd"
4. In the DOS window type "netstat"
5. Wait until the command prompt appears again, approx 1 minute

You will see an IP address connected on port 3724. It will look like xxx.xxx.xxx.xxx:3724 this is your connection to Blizzard.

Now perform a trace route to that IP address to map the route you take to the realm.
1. Go to Start/Run
2. Type "cmd" to bring up the DOS window in the Run command box.
3. Type "tracert xxx.xxx.xxx.xxx > "C:\trace.txt" in the DOS window
4. Wait for the command prompt to appear again, about 1 minute.

Now the file called trace.txt should hold the trace route you took to the realm.
--------------------------------------------------------------------------------



found 3724 but says filename, directory name, or volume label syntax is incorrect